Delivering outstanding customer service
Building an offshore marine facility is a complex undertaking even without the supply chain challenges of the past two years. Cables International, a member of diversified industrial conglomerate Jebsen & Jessen Group, makes it a habit to exceed expectations not only in terms of cable supply and management but also with regard to providing an exceptional customer experience.
Cables International offers each customer a fully tailored service to suit their individual requirements. We take pride and pleasure in adding value to every order and ensuring that our customer’s needs are met at every stage. As well as perfectly optimised and streamlined processes, the following benefits are par for the course:
- indoor warehousing and just-in-time delivery to the job site;
- cable cutting and re-drumming to meet site requirements;
- full product insurance cover;
- clearly labelled cable drums for tracking and identification;
- database records of all the cables received, cut and delivered to the site.
One of the biggest advantages of working with Cables International is our Cable Management app, which lets customers oversee the entire cable supply for their project from the comfort of their desk chair. This user-friendly application eliminates a lot of the common issues faced by companies involved in large-scale cabling projects, allowing them to maintain full control over complex ventures. Feedback from the cable data provides all the information necessary to monitor and manage cable usage on each project, while user-defined libraries of materials facilitate data entry and minimise duplication. As a result, customers can effortlessly supervise all their cabling activities from project planning through implementation.
Cables International has pioneered the concept of cables management since our inception in 2003, and remains a market leader when it comes to providing innovative and unique solutions. Our cable management services have successfully complemented our cable supply to a wide variety of projects, including the MODEC Tullow TEN FPSO (floating production storage and offloading unit), TotalEnergies’ Kaombo Norte and Kaombo Sul FPSOs, the BW Catcher FPSO, Total’s Culzean platforms and FSO (floating storage and offloading unit), Total E&P Danmark’s Tyra redevelopment project, and Shell’s Vito FPU (floating production unit) and Whale FPU. Most recently, we have managed the cable supply for Shapoorji Pallonji and Bumi Armada’s conversion of the Ariake vessel into an FPSO and Yinson’s conversion of the Anna Nery vessel into an FPSO.
Operating from our 150,000 square foot headquarters in Singapore, Cables International continues to deliver full customer satisfaction around the world. We are proud to maintain the world’s largest inventory of offshore cables and are ready to leverage our service and expertise to support our customers’ business.